We can get your order to you in a variety of ways:
Our
Truck
Our delivery truck is the most cost effective way to get a delivery. To see
if you are in a delivery click on the delivery schedules link to your left. The following information applies to our
delivery trucks only:
Order Minimums & Fees:
$450.00 or more (before tax, freight and surcharge)
$350.00
to $449.99 with an additional $15.00 handling charge (before tax, freight and surcharge)
$250.00 to $349.99 with
an additional $30.00 handling charge (before tax, freight, and surcharge)
$150.00 to $249.99 with an additional $45.00
handling charge (before tax, freight, and surcharge)
Orders below $150.00 will not be delivered on our truck. Please
see UPS orders.
A freight charge of 5% of the invoice amount will be added to orders delivered by our truck (depending
on delivery area). In addition, all orders carry a surcharge that is 5% of the invoice amount, regardless of
delivery method.
We are currently required to collect sales tax in the following states: GA (3%), NC (2%), &
TN (8%). If you are tax exempt there are specific forms that we need. Please contact us for more details.
United Parcel Service (UPS)
UPS orders are shipped several times
each week. Please allow 3-5 days for order processing (not including the actual shipping times). Orders must be at least $50.00
or a $5.00 handling charge will be added.
Freight charges are assessed using the current UPS rate chart for ground
service. Since most of our packages are packaged in bulk, full UPS charges may not be available until after your order is
packaged and ready to ship. Our shopping cart provides an estimate of these charges, which is usually very clos; however,
on occasion the actual total may be a little more or less.
UPS orders that are greater than 200lbs qualify for
a shipping discount; however our shopping cart will not figure in that discount. For an estimate over 200lbs, please
contact us with your address and the approximate weight of your shipment.
Some items, such as those packed
in glass or items that are very bulky (ex. 50lb oats) cannot be shipped by UPS. Please check the item details to see if a
product can or cannot be shipped by UPS. If your order contains these items, we will out-of-stock them and ship the rest of
your order as is.
Natural and organic foods are a commodity; therefore our supply will fluctuate from time to time.
We do not have a backordering system so items that are not available at the time we process your order will be out-of-stocked.
If you would like your order held until all items are available for shipping (which could cause considerable delay in order
processing), please mention that when placing your order.
Fees assessed by UPS for incorrect address and shipping
information will be applied with an adjustment handling fee of $2.50 if the errors are not our fault, so please make sure
you enter your information carefully. UPS cannot be shipped to PO Boxes.
All orders are processed with a 5% surcharge
on the invoice amount.
Commerical Trucking
Orders
that are outside of our delivery area that are not shipped by UPS are shipped by 3rd party trucking companies. Orders over
400lbs usually get a better shipping rate than UPS. We have worked out discount arrangements with several companies and can
save you more than 60% over the cost of arranging your own shipping.
Orders shipping by 3rd party carriers are
shipped on two different schedules. If you'd like to order at any time we can ship within 3-5 days. If you'd like
to save even more money, you would need to place your order on Delivery Route 6 (click here to see a schedule).
On Delivery Route 6, we take your order on our truck to Nashville, TN, where we drop it off at a carrier terminal. This
usually makes your shipping cheaper than having us ship it directly from MI.
As with all our other delivery methods,
there is a 5% surcharge on the invoice amount of your order; however, we waive the normal 5% freight charge we normally collect
on Route 6.
Customer Pickup
If you live or plan
to be in Battle Creek, MI you can pick your order up directly from us. The only charge for a pickup order is the cost of the
products plus the 5% surcharge on the invoice amount - no tax or freight. Please place your order 1 week in advance to give
us ample time to process your order and have it on hand for you to pickup since most of the products are not stored at our
retail outlet. While your here you can browse our new retail outlet, which contains many items not listed in our catalog.
